Shipping Policy

We provide reliable and secure shipping options for our custom items. Shipping costs will be calculated at checkout based on your location and chosen shipping method, ensuring a convenient delivery experience.

Return Policy

Custom Item Exclusivity: Please note that each custom item is uniquely made to your specifications, making it exclusive to you. Due to the personalized nature of these products, we are unable to offer returns or exchanges unless the item arrives damaged or with a manufacturing defect.

Quality Assurance: We take pride in our craftsmanship and pay meticulous attention to detail to ensure your custom item is of the highest quality. However, if you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order, providing detailed information and supporting photographs.

Return Authorization: Prior to returning a damaged or defective item, please reach out to our customer support team to obtain a return authorization. This step helps us facilitate the return process and provide you with the best possible solution.

Refund or Replacement: Upon receipt and inspection of the returned item, we will assess its condition. If the damage or defect is verified, we will offer you the option of a refund or a replacement, depending on the availability of the materials used to create your custom item.

Please note that we are committed to ensuring your satisfaction and will work diligently to address any issues that arise regarding the quality of your custom item. If you have any further questions or concerns regarding our shipping or return policies, please don’t hesitate to contact our customer support team for assistance.